Client Agreement regarding use of Scout & Co
Version – 1.0
Last updated – 16/10/2018
These Terms and Conditions (“T&Cs” or “Agreement”) constitute and govern the contractual relationship between the parties, Scout & Co hereinafter referred to as “Scout”; and You, as the user, hereinafter referred to as to as “CLIENT”, “You” or “Player”.
The following words and terms should be interpreted as follows, unless, the context clearly implies otherwise.
“Registration Form” shall mean the form to be filled in by the Player to open a User Account.
“Game” refers to any gaming activity presented by Scout & Co on its Website for the benefit of the Users and as approved by the Regulatory Authority.
“Internet Site”, “Website” or “Site” shall mean the Internet Site www. and all other sites connected to it and accessible through links or other access paths.
“Login and Password” shall mean the login and password details that are chosen by a player upon registering online.
“Regulatory Authority” is the Malta Gaming Authority (MGA) (Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta, [http://www.mga.org.mt),](http://www.mga.org.mt),) which is the main regulator of remote gaming operations.
“Service” shall include “Scout” all services and game offer activities related to it and listed on http://www..
“Software” shall mean the software licensed by us including all programs and databases and any other derived content whether accessible or otherwise used by you through the Internet Site and allowing you to participate online.
“Us”, We” or “Scout” shall mean Scout or Scout & Co
“User Account”, “Player Account”, “Gaming Account” or “Account” shall mean a personal account opened by an individual and maintained by Scout as to allow this person to play the online games.
“You”, “CLIENT”, “Player”, “User” or “Account Holder” shall mean the user of the Service and of the software accessible through the Internet Site and having a contractual relationship with Scout.
“Money Player” individuals over 18 years of age, or the minimum age as set in law for participation in the corresponding country, who participate in games for money (stake real moneym “Games for money”). Players can participate in games as “Test Player” without wagering money or as “Money Player” wagering real money.
“Fun Games” or “Games for fun” mean Games as defined in this Agreement but that are offered for limited gameplay in a special Game mode which does not involve payment from the Player to the Operator. The sole purpose of this mode (games for fun) is to offer the possibility for the Player (“Test Player”) to try out the Games offered before staking real money.
a.“Scout” in these Terms and Conditions refers to Scout & Co, a company incorporated in Malta,
having the following registered address:
Scout & Co
85, St John Street,
Valletta VLT 1165,
b. The term “CLIENT” references any individual or entity that expressly or impliedly agrees to all terms and conditions of SCOUT by opening an account and placing bets on games on Scout’s website.
c. All CLIENTS accessing the Scout Website agree to abide by the following terms and conditions governing the use of its services (the “Agreement”).
d. This Agreement describes the terms, conditions and risks applicable to the CLIENT use of Scout services available under the domain of www. (the “SITE”). If the CLIENT has any questions regarding this Agreement, please contact Customer Support.
e. The CLIENT must read, agree with and accept all of the terms and conditions contained in this Agreement without modifications, which include those terms and conditions expressly set forth below and those incorporated by reference, before the CLIENT may become an active, registered CLIENT of Scout. By continuing to access or use the SITE, the CLIENT agrees to follow the terms and conditions of this Agreement.
f. This Agreement is effective upon acceptance in registration for newly registering CLIENTS by checking in the registration form the box “I am over 18 years old and I have read and accepted the TERMS AND CONDITIONS of Scout” and clicking “Create new account” button in the course of the registration on the website www. . The CLIENT commits to comply with the Terms and Conditions of the website. If the CLIENT does not agree to be bound by the terms and conditions of this Agreement, and does not use or access our SITE after registering, the CLIENT must inform us in writing immediately.
g. This Agreement shall be governed by and interpreted in accordance with the laws of Malta, excluding that body of law pertaining to conflict of laws. Any legal action or proceeding arising under this Agreement will be brought exclusively in courts located in Malta, and the parties hereby irrevocably consent to the personal jurisdiction and venue therein.
h. Scout will not be liable in any way to any persons in the event of force majeure, or for the act of any government or legal authority. In the event that any provision in this Agreement is held to be invalid or unenforceable, the remaining provisions will remain in full force and effective.
i. Failure of a party to enforce any right or provision of this Agreement will not be deemed a waiver of such right or provision.
j. Scout may assign this Agreement or any rights and/or obligations hereunder without the CLIENT’s consent.
k. Scout may amend the terms of this Agreement from time to time by posting the amended terms on the SITE. The CLIENT is responsible for checking whether the Agreement is amended. Any amendment shall come into force as of the day it was published on the SITE. By continuing to use the Internet Site, the Service or the Software offered by Scout, the CLIENT agrees to be bound by the T&Cs of this Agreement as well as by the latest modifications to it. If the CLIENT does not agree to be bound by the changes to the terms and conditions of this Agreement, the CLIENT must not use or access our Services, and inform us in writing immediately.
l. Scout is licenced in Malta and regulated by the Malta Gaming Authority, which is a regulatory body.
m.The license number of Scout is MGA/B2C/368/2017.
n. In case of modification of these T&Cs, on logging into his account with Scout, a pop-up box will inform the Player that the T&Cs have been updated. The Player shall be requested to agree with the updated T&Cs.
o. Should there be any discrepancy between the T&Cs in the English language version and the version in any other language, the English version will supersede. The prevailing language in case of interpretation will be the ENGLISH language.
p. In case of rescheduled or postponed fixtures/seasons, Scout & Co holds no responsibility. General rules of the season will apply.
2. Online Services Agreement
This Agreement is made by and between Scout and the CLIENT. This Agreement applies to the Scout SITE, including its electronic content and or software currently contained on the SITE that supplies the CLIENT with the games and services offered by Scout.
Scout reserves the right to impose certain conditions (beyond those detailed in Clause 3,4,5,6,7) on the admission of Players to the games (e.g. minimum number of completed games, verification of transacted payments) and to extend or change the services on the website at any time.
3. Membership Eligibility
a. The Services are available to and may only be used by individuals who can form legally binding contracts under the law applicable to their country of domicile. It is the CLIENT’s responsibility to ensure that their betting is legal.
b. Services are not available to persons under the age of 18 or otherwise under legal age (“Minors”). If the CLIENT is a Minor, the CLIENT may not use this service. If as a client you do not qualify, please do not use our SITE. Participation in the games for money (as a “Money Player”) is exclusively reserved for individuals over 18 years of age, or the minimum age as set in law for participation in the corresponding country.
c. Scout is entitled to require CLIENT to provide proof of age and to refuse a CLIENT’s admission to the games if it has reasons to believe that the minimum age requirement is not fulfilled.
d. In all circumstances we shall not be held responsible for misuse of our services by any unauthorized parties or minors.
e. Scout Services are not available where they are illegal to use, and Scout reserves the right to refuse
and/or cancel Services at its own discretion.
Restricted countries of registration:
4. Registration Information
a. In order to participate in the games as a Player the User must complete the registration form on the website and therewith open a “Player Account”. The User must fill in the registration form provided by Scout which shall at least include the following details:
(i) the customer’s identity. The CLIENT warrants to, provide true, accurate, current and complete information regarding identity during the registration process. Any false information or impersonation of any person or entity, misrepresentation regarding any affiliation with another person, entity or association, use of false headers or other acts or omissions to conceal one’s identity from Scout for any purpose will be prosecuted under the fullest extent of the law. A CLIENT accessing Scout services will be asked to provide valid subsisting verification of identity and relevant information;
(ii) date of Birth. The CLIENT assures Scout that he/she is over 18 years of age. No person under 18 years of age may be registered as a player and any funds deposited or any money won by any such person shall be forfeited to the Regulatory Authority. Furthermore, once the player registers and deposits money for the first time, Scout Limited will go through an initial verification process to ensure that the player’s details provided during the registration process are correct and the player is not underage. This will be done by asking the player for his/her identification;
(iii) the customer’s place of residence;
(iv) the customer’s valid e-mail address and contact number (phone / mobile);
(v) personal and confidential username ( “Nickname”). The Username must be unique and clearly identifiable. Offensive or indecent names are not allowed. Further prohibited are usernames that contain or allude to an Internet link or account names, which allude to certain rights of the User (ex. the term “administrator” is reserved for Scout). We reserve the right to suspend accounts with an unacceptable Username. Accounts can be reactivated as soon as suitable and acceptable alternative has been chosen;
(vi) password. The User is advised to choose a strong and non-predictable password for security and is responsible for ensuring that this password is kept secret;
b. During the registration process, a CLIENT must provide Scout with valid identification, including but not limited to the address, contact email and/or personal telephone number.
c. The User shall ensure that the registration details are kept up-to-date and shall make any necessary changes of name, address or e-mail address on Scout’s website without undue delay. It is the player’s responsibility to inform us immediately of any changes to the player’s personal information.
d. In the event that Scout has reason to believe that the information given is inaccurate, We are entitled to suspend or terminate User’s account and retain any winnings.
e. When the customer submits his first request for withdrawal, details of his personal bank account or any other payment method available and acceptable for such withdrawal should be provided to Scout.
f. The CLIENT is responsible for securing the CLIENT Username and Password for their account with Scout. The CLIENT holds no responsibility for any damage caused due to any act or omission of the CLIENT causing inappropriate or irregular use of their Account.
g. A CLIENT must register personally and not on behalf of someone else.
h. The CLIENT is not allowed to register if he/she is already registered on Scout website with an active account; Only one account per person is allowed. Use of more than one Account per physical player is known as “multi-accounting” and as such is strictly forbidden. Scout retains the right to close a User Account at any time and to cancel all the transactions pertaining to any Player that has registered more than one Account in his own name or under different names, in the event that Scout has the reason to suspect that the registration of said multiple Accounts has been undertaken with the intent of defrauding or cheating.
j. Transferring, selling, or acquiring funds amongst player accounts is prohibited. Funds can only be remitted to the same account from where they originated at the deposit stage.
k. A CLIENT declares not to depositing money using a credit card, to which he/she is not authorised.
l. Making deposits by the CLIENT into an account for any reason other than participating in games, particular illegal purposes (e.g. money laundering) is not allowed; Depositing money orginating from criminal and/or other unauthorised activities is also prohibited.
m. A CLIENT declares not to be classified as a compulsive gambler.
n. A CLIENT’s registration may be refused or closed at the operator’s sole discretion, but contractual obligations already made will be honoured.
o. The registration and set up a gaming account are free of charge.
p. There is no general right to registration and participation in the games.
5. Password Security
a. The User is advised to choose a strong and non-predictable password for security and is responsible for ensuring that this password is kept secret.
b. It is the Player’s responsibility to ensure they keep their Username and security details (including password) confidential and game made online on the website under Player’s Username and security details will be regarded as valid, irrespective of who participates in the game. In the event that there is concern that the secrecy of such details is no longer the case, Player should notify Scout immediately whereupon new details may be forwarded and any future transactions under the previous details would be considered void.
c. Scout is in no way responsible for the eventual access to a User Account by a third person and will not be held responsible for any eventual loss suffered due to the illicit use of a Player’s password by a third person, of unauthorized access, and/or for any transaction in which the name and password of a Player was registered correctly.
6. Legal Restrictions
a. The CLIENT warrants its understanding that laws regarding online gambling vary throughout the world, and it is CLIENT’s obligation alone to ensure compliance with any law, regulation or directive, relevant to client country of domicile. Ability to access the Scout SITE does not necessarily mean that Scout Services, and/or CLIENT activities through it, are legal under the laws, regulations or directives relevant to the CLIENT country of domicile.
b.The CLIENT understands and accepts that Scout is unable to provide them with any legal advice or assurances and that it is their sole responsibility to ensure that at all times they comply with the laws that govern them and that they have the complete legal right to play the Games. Any participation in the Games is at their sole option, discretion and risk. By playing the Games, they acknowledge that they do not find the Games or Services to be offensive, objectionable, unfair, or indecent in any way.
c. The CLIENT guarantees at all times not to be a resident of any “Excluded Countries”.
d. Scout does not intend that its SITE should be used for betting or any other purposes by CLIENT present in countries in which such activities are illegal. Scout’s SITE does not constitute an offer, solicitation or invitation by Scout for the use of the games or other services in any jurisdiction in which such activities are prohibited by law.
e. CLIENTS shall not treat the licensee as a financial institution nor expect interest on their deposits.
f. it is unlawful to deposit money from ill-gotten means.
g. All transactions are checked to prevent money laundering.
h. Gambling whilst under the age of 18 (or the legal age for gambling in other jurisdictions where relevant) is a criminal offence and we take our responsibilities to prevent access by under 18s very seriously. Electronic age verification checks are carried out and whilst we aim to make the process as seamless and unobtrusive as possible it may be that further information will have to be obtained direct from you.
7. Limited Use
a. Scout grants the CLIENT a non-exclusive, non-transferable and limited personal use to access the SITE (the “License”). The SITE use is conditioned on continued CLIENT compliance with the terms and conditions of this Agreement.
b. The CLIENT agrees not to resell marketing materials provided to them by Scout or permit secured access of the SITE to others, and not to copy any materials appearing on the SITE for resale or for any other purpose to others without the prior written consent of Scout.
c. The CLIENT shall be responsible and bound by any unauthorized use of the SITE, made in breach of this section.
d. The CLIENT agrees to use the information received from the information systems of Scout for the sole purpose of executing transactions inside and within the SITE.
e. The CLIENT further agrees not to use any electronic communication feature of a Service on the SITE for any purpose that is unlawful, tortuous, abusive, intrusive on another’s privacy, harassing, libelous, defamatory, embarrassing, obscene, threatening or hateful.
f. The License granted under this Agreement will terminate if Scout believes that any information provided by the CLIENT, including the CLIENT e-mail address, is no longer current or accurate, or if the CLIENT fails to otherwise comply with any term or condition of this Agreement and all rules and guidelines for each service, or Scout establishes that the CLIENT has abused in any way Scout’s games and services. Upon notification of such violation, the CLIENT agrees to cease accessing Services. The CLIENT agrees that Scout, at its sole discretion and with or without notice, may terminate the CLIENT access to any or all Services, close CLIENT open transactions, remove and discard any information or content with its Service.
a. Misconduct by CLIENTS is forbidden on the website. CLIENT’s behaviour is deemed as a violation of these Terms and Conditions, whenever, but not exclusively, if the CLIENT:
(i) intentionally provides inaccurate or incomplete information;
(ii) attempts to manipulate the result of games through concerted practices, alterations of the program or in any other undue way;
(iii) deliberately cause malfunctions or defects of the website in order to undermine the natural flow of the game;
(iv) sets up more than one account per person;
or any other regulations set out in these Terms and Conditions is violated.
This list of misconduct is not exhaustive.
b. The CLIENT will not decompile or attempt to decompile the software on Scout’s website or develop software that interferes with the Client-Server-Communication software used on its website.
c. The use of any software program which facilitates artificial intelligence is strictly prohibited. Prohibited software may include software which Scout believes allows player to cheat or gives one player an unjust advantage while wagering on the website. Scout reserves the right to take action in order to detect and prevent the use of such software by Players. Should Scout identify or suspect for good reason the use of prohibited programs, Scout reserves the right to freeze the relevant Player’s account for a period of at least six (6) months, to confiscate any funds in that account and/or to suspend the Player from using the services of Scout.
d. In the event of misconduct by a CLIENT, Scout is entitled to immediately terminate the Agreement with the CLIENT and exclude him from further use of the website.Further, Scout is entitled to interrupt and terminate on-going games, to block the CLIENT or the CLIENT’s account with or without prior notice and to retain the User’s credit and winnings chieved through misconduct until clarification of the situation.
9. Account Cancellation
a. Scout reserves the right in its sole discretion to refuse, cancel the Services, and/or refuse to distribute profits to anyone for any legitimate reason including, but not limited to:
• any instance when Scout has cause to believe that a person’s activities on the SITE may be illegal;
• any instance where Scout may suffer any fiscal, regulatory, or pecuniary disadvantage by virtue of anyone’s activities;
• any instance where one or more transactions on the SITE are judged by Scout to have been performed in violation of this Agreement.
b. Scout prohibits player collusion and takes measures to prohibit use of devices, such as robots, that distort normal game play.
c. Scout reserves the right to terminate games without prior notice.
10. Aborted or Miscarried Games
a. In the event that any information is incorrectly published on the website, Scout will take remedial action in order to rectify and amend the data in the system so as to reflect the correct information. Any winnings that are affected by the publishing of incorrect information will also be accordingly amended.
b. In the event of a miscarried game for any reason whatsoever, all players’ transactions are always accurately logged on our systems. Kindly contact customer care team for any queries via email on email@example.com.
c. We reserve the right to correct or declare results void with hindsight, if the result of the game was caused by a technical default, fraudulent behaviour of a Player or through a fake wager. We reserve the right to recall any payment that is made in error.
11. Cash Gaming Mode (“Games for money”)
a. Every eligible CLIENT after opening an account and succesful depositing of money to Player’s account, can play games for cash.
b. Participation in the Cash Games with real stakes requires the CLIENT to deposit cash to his gaming account as described below.
a. The user cannot withdraw any money that is tied to an active and ongoing gaming-session, while it is tied to such session (“in-play”). Any other funds can be withdrawn, and the user can withdraw the tied funds as soon as the session ends.
b. Scout’s finance department handles all withdrawal requests submitted. Scout reserves the right to verify the entitlement of the User and, in case of doubt, to retain the withdrawal. Valid documents issued by government and Identity documents must be submitted in order to process a withdrawal. No withdrawals will be processed, unless such documentation has been submitted by the player and verified by Scout’s finance department.
c. Withdrawal methods and their relative information are included in the Withdrawal section on the website.
d. Any expense related to withdrawal requests, if applicable and explicitly announced on the website, shall be charged to the receiver.
e. The personal data of the User of the cash gaming account and the holder of the bank account (or any other payment method) must correspond. Scout reserves the right to request further documentation for the proof of identity and verification of the bank account (or any other payment method) and retain winnings until such proof has been provided.
f. Withdrawals from a User’s Account can only be addressed strictly to the person registered on the account and as per the conditions specified on the Scout site.
g. Once a withdrawal request is submitted it can take Scout up to 5 business days to process the request.
h. Funds cannot be withdrawn from one’s account unless the same funds have been wagered at least once. A (10 %) administrative charge, with a minimum of €20.00 per transaction may be applied for payout requests referring to amounts deposited with Scout and which have not been used at least once for play.
i. In order to withdraw funds one can do so by utilizing the withdrawal methods and their relative information, which are included in the withdrawal section on the website (Visa, Mastercard, Neteller, Skrill). All withdrawals will be processed and submitted for payment within 5 working days, the only exception is if player documentation is requested and the documentation is provided after the stipulated timeframe. It must also be appreciated that the documentation will have to be vetted prior to acceptance and processing of withdrawals.
j. No withdrawals for the cumulative amount of €2,330 and over will be processed, unless such documentation has been submitted by the player and verified by Scout & Co.
a. In order to fund a player account (by transfer of money to Scout’s account) one can do so by utilising the deposit methods (Neteller, Credit & Debit card, Skrill, PugglePay, Entropay, Ukash, Paysafe card) and their relative information, which are included in the Deposit section on the website.
b. Scout reserves the right to impose certain conditions on the use of particular payment methods. Scout has also the right to change the payment methods available without giving notice.
Depositing or withdrawal with PayPal is not permitted by any users located in the USA. Users from USA will not have access to PayPal at all.
c. Scout does not guarantee that all methods of payment are available at all times.
d. A deposit request via credit card into a player account, funds the account in real time.
e. Self-deposit limits can be imposed by the player through the use of the website.
f. The minimum deposit amount per transaction is €10.00, depending on deposit method, while the maximum deposit amount can be varied at Scout’s discretion.
g. It is unlawful to deposit money from ill-gotten means. Should any such deposit occur, Scout reserves the right to freeze the account, all funds in it, and forward information and/or money to the proper authorities.
a. Bonuses can only be received ONCE per person/account, e-mail address, credit card number, E-wallet and IP addresses.
b. FanTeam reserves the right to close Your account and confiscate any existing funds if evidence of abuse/fraud is found.
c. Bonuses are implemented as cashback of the rake paid for joining a tournament. After a tournament completes, a percentage of the rake paid for joining the tournament will be refunded to the players account, and thus be playable funds.
d. Should a tournament be cancelled or any other action taken that results in rake-refund, Scout reserves the right to also revert the issued bonus.
e. Bonus-money must be claimed within 2 months of signup.
f. Scout reserves the option of providing better bonus terms, including but not limited to earlier release of bonus funds, negating cancelling rake-refunds on cancelled tournaments, extending bonus use deadline, and similar.
g. Scout reserves the right to also offer any additional bonuses to users.
15. Fees and Charges
a. The amount that is displayed as the CLIENT “payout” is net of fees. Accordingly, the “payout” amount will be the exact amount deposited into your account.
b. The base currency in Scout’s software is EURO, but the account balance of the CLIENT may be displayed in another currency.
c.In the case that no transaction has been recorded on a player’s account for thirty (30) months, Scout shall remit the balance in that account to the CLIENT.
d.If no transaction has been recorded on a player’s account for 1 8 months, Scout shall charge a fee of €5 per month, until the balance on the player’s account has been completely exhausted.
e.CLIENTS may choose to close their account at any time by contacting firstname.lastname@example.org. In order for a CLIENT to claim funds from a dormant account, closed, blocked or excluded account, one must contact Scout by email on email@example.com. An account is considered as inactive after 12 months as stipulated by the MGA, Scout & Co allows players a maximum inactive period of 18 months, after witch €5.00 will be deducted from the players account pr month. The user will be contacted a minimum of three months, and urged to withdraw the funds from the inactive account. The player(s) will be informed by email at least 30 days before any deduction can take place.
f. Statements will be issued on a quarterly basis and fees will continue to accrue pursuant to the auto renewal terms and conditions should the CLIENT fail to provide required (30) day written notice of termination to firstname.lastname@example.org
g. The CLIENT expressly authorizes Scout to collect any account fees due and owing pursuant to these terms and conditions by debiting the CLIENT credit card on file, or by debiting the CLIENT’s Scout account.
16. Limited Liability
a. The games and services offered on the SITE are available to CLIENTS only within the scope of the current state of technology used. Scout provides no guarantee for the uninterrupted availability or the serviceability of the services offered. Scout accepts no liability for the uninterrupted availability and serviceability of the games.
b. Scout undertakes to supply steady Services on the SITE. However, Scout assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, the SITE or Services.
c. Scout is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, hardware, software, failure due to technical problems or traffic congestion on the Internet or on any of the SITE or Services.
d. Scout accepts no liability for any interruption of games or website downtime. It is not liable for any errors contained in any game, nor is it duty bound to correct them – Scout is not liable for any damage caused as a result. Furthermore, Scout assumes no liability for the existence of or damage caused by viruses or other damaging components on the website or the corresponding server, which could lead to damage to the computer hard and software of the User.
e. Scout is not liable for damages caused by mistakes of data entry, storage and processing of the data and by incompleteness and inaccuracy of transmitted data. In particular, Scout reserves the right to correct obvious mistakes during the storage and processing of results (e.g. the mistakes relating to the identity of the Players, wagers etc.)
f. To the maximum extent permitted by applicable law, under no circumstances shall Scout be responsible for any loss or damage resulting from use of the SITE or Services, from any content posted on or through the SITE or Services, or from the conduct of any users of the SITE or Services, whether online or offline.
g. In no circumstance shall Scout or any of its directors or employees be liable to the CLIENT for any damages whatsoever, including without limitation indirect, incidental or any type of consequential damages, which may arise from out of, or in connection with CLIENTS’ use of the SITE or services, including but not limited to the quality, accuracy or utility of the information provided.
h. Scout is not liable for damages of any kind that are caused by the undue use of the account by the Player or third parties.
i. Scout is not liable the loss of winnings caused by games that are interrupted.
j. In case of infringement of the Terms and Conditions of the website by the User, the User shall indemnify Scout from any claims by third parties and bear any looses, costs or damages resulting thereof.
k. The forgoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction, and in no event shall Scout’s cumulative liability to the client exceed the amount of money the CLIENT transferred or deposited in the CLIENT’s account on the SITE in relation to the transaction giving rise to such liability.
l. If You wish to participate in tournaments, betting or gaming using the Website, You must deposit monies into Your Account. Such monies may then be used by You to place bets or play games. Further details on how to deposit, withdraw and transfer funds can be found in our Help Center at the website.
m. You further agree not to make any charge-backs, reversals or otherwise cancel any deposits into Your Account, and in any such event to refund and compensate us for such unpaid deposits including any expenses incurred by us in the process of collecting Your deposit.
n. Your Account/balance is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any deposit or banking insurance system or by any other similar insurance system. Any monies deposited with us in your Account shall not attract any interest. Monies deposited with us are held under a normal bank account and/or escrow account in the name of or another group company, which holds the monies in the account on trust for You and other persons entitled. Player balances are kept in segregated accounts and not used for operational expenses. This ensures that your funds are always available for you to cash out in accordance with our banking and security procedures. As such, in the event of our insolvency, You would be entitled to claim any monies held on trust for You in such an account, but You would have no protection under any statutory deposit guarantee scheme. For Insolvency offers Basic protection as stated here: http://www.gamblingcommission.gov.uk/Consumers/Protection-of-customer-funds.aspx
o. You are responsible for reporting Your winnings and losses, if such reporting is required by Your local law or tax or other authorities.
17. Anti-money Laundering Procedures
a. No person shall abuse this SITE for the purpose of money laundering. Scout may employ best-practice anti-money laundering (AML) procedures. Scout reserves the right to refuse to do business with, to discontinue doing business with, and to reverse the transactions of, CLIENTS who do not accept or conform to the following AML requirements and policies:
(i). winnings will only be paid to the individual who initially registered to open a live account and specifically only to the originating credit card or account on file;
(ii). when a CLIENT funds an account by means of credit/debit card deposits, winnings will only be distributed to the individual whose name appears on the card used to make the deposit and only be paid back to the same card;
(iii). only one account is allowed per person. No winnings may be collected on accounts opened in false names or on multiple accounts opened by the same person;
(iv). scout may, from time to time, at its sole discretion, require a CLIENT to provide additional proof of identity (KYC documentation) such as notarized copy of passport or other means of identity verification as it deems required under the circumstances and may at its sole discretion suspend an account until such proof has been provided to its satisfaction;
(v). all transactions are checked to prevent money laundering;
(vi). if the CLIENT does not respect these rules and regulations then Scout may suspend the player’s account pending investigation;
b. Any suspicious or fraudulent transactions will be immediately reported to the relevant authorities, including but not limited to the Malta Gaming Authority of Malta.
18. Intellectual Property
a. All content, trademarks, services marks, trade names, logos and icons are the property of Scout or its affiliates and are protected by copyright laws and international treaties and provisions.
b. The CLIENT agrees not to delete any copyright notices or other indications of protected intellectual property rights from materials that the CLIENT receives from Scout or Scout’s SITE. The CLIENT will not obtain any intellectual property rights in, or any right or license to use such materials or the SITE, other than as set out in this Agreement.
c. Images displayed on the SITE are either the property of Scout or to be used with permission. The CLIENT agrees not to upload, post, reproduce or distribute any information, software or other material protected by copyright or any other intellectual property rights (as well as rights of publicity and privacy) without first obtaining the permission of the owner of such rights and the prior written consent of Scout.
The CLIENT agrees to defend and indemnify Scout and its officers, directors, and employees, and to hold them harmless from and against any and all claims, liabilities, damages, losses, and expenses, including without limitation reasonable attorney’s fees and costs, arising out of or in any way connected with:
(i) CLIENT access to or use of the SITE or Services;
(ii) CLIENT’s violation of any of the terms of this Agreement; or
(iii) CLIENT’s breach of any applicable laws or regulations.
20. Term and Termination
a. Such terms will be applicable indefinitely unless otherwise notified by the player. Furthermore, Scout will be allowed to terminate this Agreement at any time by notice to the CLIENT. As of termination, the CLIENT shall not be able to carry out new transactions. If any updates to the terms are implemented the player will be asked to re-accept the terms, if this procedure is not followed, the player’s account will be terminated.
b. The CLIENT may only terminate the agreement with Scout by providing ba (30) thirty day written notice to the customer support email at email@example.com. Any failure to provide this (30) thirty day written notice will result in the CLIENT continuing to be bound by all prescribed terms and conditions.
21. Marketing and Promotion
In the event that a Player wins an amount equal to (10.000€) or more, through the use of the Software or the Service, the Player may be asked to grant permission to the company the rights and authorization to use the Player’s username, name, and/or portrait in all media as part of the company’s marketing and promotional needs, and for its Internet Site(s), however, to do so will be at the Player’s discretion.
By opening an Account with Scout, the Player implicitly gives his authorization to the processing of any personal data in compliance with the privacy laws in force in Malta. The processing of personal data is exclusively managed to the end of account maintenance for use of the services as offered by Scout.
Fanteam is committed to process and protect your personal data and to manage personal data in compliance with applicable laws.
This will include The Regulation (EU) 2016/676 of the European Parliament and the protection of natural persons with regards to the processing of Personal Data and on the free movement of such data of the Council of 27 April 2016 , and the ” GDPR” – repealing Directive 95/46/EC (General Data Protection Regulation) and The “DPA”, the Maltese Data Protection Act (Chapter 586 of the Laws of Malta) as well as the various subsidiary legislation.
Scout does its utmost to ensure the privacy, confidentiality and security of its CLIENTS, which are preserved both throughout their interaction with the Company and afterwards, to the fullest extent achievable by Scout.
a. When CLIENTS register with the Company, they acknowledge their willingness to share with Scout certain private information which will be used for the purpose of confirming the CLIENT’s identity and ensuring the security of their deposits and player account. This information is collected in line with our stringent verification procedures that are used to deter international money laundering operations and to ensure that security and safety of our customer’s activity throughout. The information will be only be processed by the staff who require such access.
b. Our CLIENTS undertake to supply us with true, updated and accurate information about their identity. Furthermore, they are not required to state categorically that they are registering on their own behalf and are not seeking at any time to act in any manner which could be considered fraudulent nor are they seeking to impersonate any other individuals for any purpose whatsoever.
c. The Company’s data collection procedures include the collection of CLIENT’s freely disclosed information as shared with Scout, in addition to the placement of cookies for the purpose of gathering data about the manner in which CLIENTS interact with the Scout SITE. These tools for gathering CLIENT’s information are employed for the purpose of ensuring the customer’s own security and all data collected by Scout is shared only with individuals within Scout who are involved with the verification of customer account information for the express purpose of ensuring the customer’s confidentiality and security.
d. Scout will never disclose any private or otherwise confidential information in regards to our CLIENTS to third parties without the express, written consent of our CLIENTS, except in such specific cases in which disclosure is a requirement under law to any relevant competent Authority, or is otherwise necessary in order to perform verification analysis on the CLIENTS identity for the purpose of safeguarding their account and securing their personal information.
e. By registering with Scout and through the voluntary interaction they undertake with Scout ‘s products and/or services, the CLIENT confirms and agrees that they consent to the use of all or part of the information they supply concerning their Scout player account, the transactions they undertake through it and the interactions which they perform with Scout and on behalf of Scout. All interactions the CLIENT undertakes with Scout will be stored by Scout for the purposes of record and as such may be employed by Scout in such cases where disputes arise between CLIENTS and Scout.
f. Scout will do its utmost to ensure the confidentiality of its CLIENTS’ personal information including the implementation of data protection procedures designed to ensure CLIENT confidentiality. Scout ensures that its data protection policy is regularly updated in order to ensure that the CLIENT’s information is continually safeguarded.
g. From time to time, Scout may contact CLIENTS whether by phone or email for the purpose of offering them further information about Scout. In addition, Scout may, on occasion, seek to contact CLIENTS, whether by phone or email, for the purpose of informing them on unique promotional offerings provided by Scout for its CLIENT. CLIENTS consent to receipt of such contact when they consent to our terms and conditions of use when registering with Scout. Any person wishing to opt out of further contact with Scout must contact customer support.
h. Any suspicious or fraudulent activities will be immediately reported to the relevant authorities, including but not limited to the Malta Gaming Authority of Malta (MGA).
i. All player data and documents will be retained by Scout Limited and no data will be destroyed. Data and documents older than 3 years are archived.
j. A user having closed his/her account can contact support to have the account anonymised, and personal details cleared from the account. Information with a law mandated retention period will however not be cleared.
Where there is no mandatory retention, Scout is free to destroy data older than 5 years. For insignificant data such as interim results and unplayed lineups, there is no retention guarantee.
23. Responsible Gaming
Scout wants to ensure that its CLIENTS gamble in a responsible manner, but we also acknowledge that gambling can be addictive to some and affect their lives negatively. Since we care for our CLIENTS, and want online gaming to be an enjoyable experience, we offer various measures for a CLIENT to gamble in a responsible manner. These can be set by the CLIENT through the website and include the following:
–Set Limits on wagers and losses
–Self-exclude for a specified time, or indefinitely
Our SITE also contains links to external entities and information which can help in case of addictive gambling. If you believe that you might be negatively addicted to gambling, we encourage you to seek help through these areas of our website and also contact us through email.
a. In case of a complaint or an issue, the CLIENT is to contact customer support by email on firstname.lastname@example.org, detailing the nature of the complaint. Scout will do its best to try and resolve such complaint within a reasonable period of time.
Scout will strive to respond in a timely manner, without undue delay. Complexities of the complaint will be the deciding issue in response time. Initial acknowledgement shall be sent to the user no later than 48 hours after Scout received the request, and an outcome no later than 20 days, in complex cases.
b. If the CLIENT feels that the complaint has not been resolved, he or she can bring the dispute to the Malta Gaming Authority on email@example.com or on phone number +356 2546 9191.
c. As a UK customer, if you are still unhappy with the solution offered by us, and your complaint is a gambling dispute, then you will be entitled to refer your complaint to the Independent Betting Adjudication Service (“IBAS”), whose decision Fanteam (Scout & Co) will agree to be bound by. IBAS provides a free-of-charge service and rules on complaints about betting and gaming transactions; but it does not deal with service related problems.
25. Country restrictions on FanTeam
Current state of restricted countries as well as countries where we due to low fees can have users do bank transfers.
Restricted countries of registration:
United States and its dependencies, military bases and territories including but not limited to Am. Samoa, Guam, Marshall Islands, N. Mariana Islands, Puerto Rico, and Virgin Islands.